The house mother is not only a representative of our SOFKIN chapter, but also a member of our family. Therefore, the house mother should possess the characteristics of ‘love, affection, truthfulness, trust worthy, impartiality, dedication & commitment throughout her service to our organization. An open-door policy is vital for open communication with the members. The housemother must remain at all times completely impartial. She must never become committed to the position of favoring one child over another, one group of children over another group. One of the primary functions of the housemother is to manage the kitchen’s operations-- helping to plan the meals, operate the kitchen and dining room service. The finance committee should cooperate closely with the housemother and should do everything reasonable to facilitate her work.

The caretaker deals with any problems that arise, provides a sense of stability and acts as a source of advice for anyone in difficulty. They are also responsible for some basic housekeeping, ensuring the place is kept clean, food provision, organizing meetings and coordinating with social workers. Caretakers are preferably professionals with experience in depression management, child psychology, caring and communicating. Caretaker should help to create a more homely atmosphere and help housemothers in training and towards more independent living. Caretaker is also responsible for establishing good relationships with local community and volunteer organizations.

The housemothers, staff and children are given identity cards and daily attendance is maintained. The visitors require to make appointments prior to visiting SOFKIN homes. A visitors register is maintained with the details of visits, including feedback from the visitors. We utilize biometric security for identification, access control, and authentication. All public and community areas are covered by numerous CCTV's, and SOFKIN staff and management maintain a strong working relationship with the local police department.

We strictly advise visitors to avoid donating cash. We welcome checks or physical commodities as donations. We do not entertain outside cooked food, but welcome snacks such as cakes, biscuits, cookies, soft drinks, etc.

Weekly menu will be prepared from menu items prescribed by Nutritionists. This will be monitored by the management to ensure that the prescribed diet is strictly followed.

Children attend and participate in many local community activities from dance to sports and more. All SOFKIN children and staff are also participate in charitable works, making and donating food to neighbors in need as well as other actions of kindness. Local community donors often provide groceries, classes, and other items to share with the children.